FAQ

FAQ

Play FAQ

 

1. Is there a charge for adults?
We allow one adult free with each paid child admission. Additional adults are $5 +tax.

2. Can I drop off my children to play at Let’s Play?
All children must be supervised by an adult or person 18 years of age or older. Parents and caregivers must stay on the premises. You are responsible for your child/children at all times. No drop-offs. We do not provide daycare services.

3. Are adults allowed to play?
Adults are not allowed to play in our facility, although they are encouraged to assist their children in our play structures. Please follow the weight and height restrictions posted on each attraction.

4. How long can my child play?
Admission is good for the entire day. You also have the option to leave for lunch or naptime and return later in the day for some more fun.

5. Are socks required?
Yes, we require everyone including adults to wear socks in our play area for health and safety reasons. We offer socks for sale in case you forget to bring them.

6. Can I bring outside food?
We do not allow any outside food in our play area; however, we allow re-entry on the same day if you wish to leave for lunch and come back. Your admission is good for the entire day. You can also place an order for pizza, wings, or chicken nuggets from us, please allow about 30 to 45 minutes for your food to arrive.

7. Can I enter the play area without signing a waiver?
You must sign a waiver before entering our play area.

8. How often do you sanitize your play equipment?
At Let’s Play, we are committed to the health and safety of our guests and employees. We have worked diligently to enhance our health and safety, and cleanliness standards. These protocols and guidelines will be updated based on evolving industry standards and methodologies, and public health and governmental directives.

9. Is there free Wi-Fi available?
Yes, we offer Free Wi-Fi service to our guests. Please ask for login information at the front desk.

 

Party FAQ 

1) How can my guests and I feel safe by hosting our birthday party at Let’s Play?

We understand your safety concerns. We strive to provide you and your party guests the most memorable party experience. We are implementing the following protocols to help us keep our guests safe and provide a fun environment:

  • To help facilitate a touch-less check-in process, we are requiring all waivers to be completed online using your own personal device.
  • Guests are encouraged but not required to wear face masks.
  • Social distancing signage around the facility. Parents are encouraged to assist us in maintaining social distance.
  • Additional touch-less hand sanitizer stations around the facility.
  • Dedicated staff members will be cleaning and disinfecting all high-touch surfaces using an EPA-approved, high-grade disinfectant that effectively combats the spread of the COVID-19 virus.
  • Scheduled fogging of our entire facility.

2) Can I book a party on your website?

Absolutely, book your party today by clicking here. Alternatively, you can call us during our business hours or stop by to reserve your party in person.
3) Do you only cater for Birthday parties?
We cater not only for Birthday parties but for all your celebrations. We have various packages, and we also offer private parties before and after our normal business hours.

4) Do you require a deposit to reserve a party?
A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.

5) What is your refund policy?
If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date – no refund but you can reschedule to a future date, however, rescheduling will not reset the 30-day refund period.
7 days before the party date – no refund, no reschedule.

6) Can I bring my own food & decorations?

Birthday cake, cupcakes, and dry snacks such as chips, Chex mix, goldfish, pretzels, etc. are the only outside food permitted and certain decorations. For specific requirements on decorations, please talk to a Let’s Play Manager. Please note that confetti and glitter are prohibited. A $50 outside food fee is applied if you wish to bring outside food. Except for pizzas and ice cream, these will have to be ordered through us regardless of the outside food fee.

7) Can I invite extra children than your package allows?
Absolutely, each additional child is $15 +tax per. Depending on the number of children attending and the initial package chosen, we will automatically upgrade your party if we think it will be financially beneficial to you.

8) What if fewer children come, can I downgrade my party package?
Package downgrades are not permitted on the day of the party, however, you may certainly upgrade. We recommend booking at the bottom range of your expected guest count.

9) Do you allow "Walk-In" Parties?
At Let’s Play we want you to experience our complete birthday party experience due to this reason we do not allow "walk-in" parties, however you are welcome to bring in your group of guests to play at our facility. Please bear in mind we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.

10) What should I bring on the day of my party?
Birthday cake, cake cutter, and candles, no ice-cream cakes, please. You can bring a cooler with extra single-serve drinks for your guests.