FAQ

Play FAQ

1. Is there a charge for adults?
At present we do not charge for adults to accompany their children.

2. Can I drop off my children to play at Let’s Play?
All children must be supervised by an adult or person 18 years of age or older. Parents and caregivers must stay on the premises. You are responsible for your child/children at all times. No drop-offs. We do not provide day care service.

3. Are adults allowed to play?
Adults are not allowed to play in our facility, although they are encouraged to assist their children on our play structures.

4. How long can my child play?
Admission is good for the entire day.

5. Are socks required?
Yes, we require everyone including adults to wear socks in our play area for health and safety reasons. We offer socks for sale in case you forget to bring them.

6. Can I bring outside food?
We do not allow any outside food in our play area, however we allow re-entry on the same day if you wish to leave for lunch and come back. Your admission is good for the entire day. You can also place an order for pizza, wings or chicken nuggets from us, please allow about 30 minutes for your food to arrive.

7. Can I enter the play area without signing a waiver?
You must sign a waiver before entering our play area.

8. How often do you sanitize your play equipment?
We follow thorough check lists and cleaning and sanitizing regimes all through the day every single day.

9. Is there free Wi-Fi available?
Yes, we offer Free Wi-Fi service to our guests. Please ask for log in information at the font desk.

Party FAQ

1. Can I book a party on your website?
You can send in your request via the contact us tab of our website; we will contact you within a reasonable time to confirm your reservation. Alternatively you can call us during our business hours or stop by to reserve your party in person.

2. Do you only cater for Birthday parties?
We cater not only for Birthday parties, but for all your celebrations. We have various packages and we also offer private parties before and after our normal business hours.

3. Do you require a deposit to reserve a party?
A 50% deposit is required to make a reservation; we accept all major credit cards or cash only.

4. What is your refund policy?
If you cancel your party:
30 days before the party date- full refund
29 to 8 days before the party date – no refund but you can reschedule to a future date, however rescheduling will not reset the 30 day refund period.
7 days before the party date – no refund, no reschedule.

5. Can I bring my own food?
Other than cakes, cupcakes and dry snacks such as chips, chexmix, goldfish, pretzels, etc. no outside food is permitted at Let’s Play. A $50 outside food fee is applied if you wish to bring outside food. With the exception of pizzas and ice-cream, these will have to be ordered through us regardless of the outside food fee.

6. Can I invite extra children than your package allows?
Absolutely, you will pay $12 +tax per extra child. Depending on the number of children attending and the initial package chosen, we will automatically upgrade your party if we think it will be financially beneficial to you.

7. What if fewer children come, can I downgrade my party package?
Package downgrades are not permitted on the day of the party, however you may certainly upgrade. We recommend booking at the bottom range of your expected guest count.

8. Do you allow "Walk-In" Parties?
At Let's Play we want you to experience our complete birthday party experience due to this reason we do not allow "walk-in" parties, however you are welcome to bring in your group of guests to play at our facility. Please bear in mind we do not allow any outside food, so you will not be allowed to bring in a cake if you do not wish to book a party with us.

9. What should I bring on the day of my party?
Birthday cake, cake cutter and candles, no ice-cream cakes please. You can bring a cooler with extra single serve drinks for your guests.